Shipping policy
Thank you for shopping with us.
Order Processing
All orders are processed within 1–5 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
Estimated Delivery Time
Delivery times may vary depending on your location and shipping carrier.
Estimated shipping times:
- United States: 7–15 business days
- Canada: 7–18 business days
- Europe: 7–18 business days
- Australia: 7–18 business days
- Other countries: 10–25 business days
Please note that unexpected delays may occur due to customs inspections, weather conditions, high shipping volume, or carrier issues.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Delays
While we aim to deliver orders within the estimated timeframe, we cannot guarantee exact delivery dates.
Customs, Duties & Taxes
Customers are responsible for any customs or import taxes that may apply once the shipment reaches their country.
Incorrect Address
Please ensure your shipping address is correct before placing an order. We are not responsible for packages lost due to incorrect shipping information provided by customers.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. However, we will do our best to assist you.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Soultouch.shopshop@gmail.com